Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...

Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues. Of all the businesses affected by the COVID-19 pandemic, call centers ...

Technology developed at the Aviation and Missile Research Development and Engineering Center has been selected as the winner for the Army at the 2008 DoD TechMatch Hot Technologies Contest. The award ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Contact center jobs are some of the toughest out there. Customer service agents deal with a ...

A paradigm shift in global society has positioned technology as the main driver for economic growth in industry and government. Yet successful management of today’s fluid, fast-paced innovations poses ...

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