There is a growing duality of opposing forces that needs to be dealt with if customers are to have success with artificial intelligence. My research shows that more than 90% of organizations believe ...

Cisco Systems Inc. is upgrading Webex with new artificial intelligence features designed to make customer service teams more productive. The company debuted the update today at the Enterprise Connect ...

Countless companies rely on Cisco solutions for critical operations, from powering factory robots to providing patients with lifesaving care. So when a sales order needs expediting, or a technical ...

Cisco IQ brings real-time insights, on-demand assessments, troubleshooting and personalized learning, automation and agents from across professional services and support together in a single ...

Cisco has unveiled new artificial intelligence (AI-)powered features in its contact centres, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for its Webex Contact Centre ...

New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex Contact Center will change how businesses interact with and support their customers Dubai, UAE – At WebexOne, Cisco (NASDAQ: CSCO) ...

Even in today’s modern age, call center customer service continues to be a nightmare. Wait times can be long, customers get frustrated when caught in loops with limited and robotic chatbots, human ...

Companies with the best customer experience focus on consistency, clarity, and a mindset of continual improvement. Most enterprise AI initiatives fail not because the technology doesn’t work but ...

Cisco has announced the general availability of its Lifecycle Services (LCS) to expand the offerings that help businesses, healthcare and governments get to their desired outcomes faster.

In the clearest sign to date about the blurry line between a communications service provider and a customer service software firm, Cisco today announced a sweeping reform of its Unified Contact Center ...