The future of customer experience: Embracing agentic AI
25:12
YouTubeMcKinsey & Company
The future of customer experience: Embracing agentic AI
As companies race to improve customer responsiveness and satisfaction, many are turning to AI to transform their contact centers into hubs of efficiency and personalization. But despite growing investment, most organizations remain stuck in the pilot phase—hindered by legacy systems, fragmented data, and a lack of cross-functional ...
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